Shipping & Returns
Shipping Policy
At Screwloose IT, we strive to provide a seamless and convenient shopping experience. Here are the details of our shipping policy:
Shipping Destinations
We currently ship to Australia only. If your location is not listed, please contact our customer support team for assistance.
Shipping Times
Orders are typically processed within 2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. Estimated delivery times are as follows:
Standard Shipping: 7 days or in line with Australia Post shipping time frames
Express Shipping: 2 days or in line with Australia Post shipping time frames
Please note that these delivery times are estimates and may vary based on factors beyond our control, such as customs processing and local courier services.
Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs during the checkout process before finalizing your purchase.
Tracking Your Order
You can track the status of your order using the provided tracking number in the shipping confirmation email. If you have any questions about your order’s status, feel free to reach out to our customer support team.
Returns Policy
We want you to be completely satisfied with your purchase from Screwloose IT. If you’re not happy with your order, you may be eligible to return it following these guidelines:
Return Eligibility
To initiate a return, the following conditions must be met:
The return request is submitted within 14 days from the delivery date.
The item is unused, in its original packaging, and in the same condition as when you received it.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team at support@screwlooseit.com.au to request a return authorization.
Pack the item securely in its original packaging, including all accessories and documentation.
Include a copy of the original packing slip or order confirmation email inside the package.
Ship the package to the address provided by our customer support team.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method for your return and keeping the tracking information for your records.
Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 14 days for the refund to appear in your account.
Contact Us
If you have any questions or concerns about our shipping and returns policies, please contact our customer support team at support@screwlooseit.com.au or 1300 245 575. We’re here to assist you.
